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Is the Registry really Free?

Yes. It is free for life. While the expanded features are designed to suit all families, the basic registry service is available at no cost for life.

What types of payment do you accept?

We accept all major credit cards, eCheck and Signature debit cards.

Is my payment information secure?

The Registry uses Authorize.net to handle all payment processing, the industry leader when it comes to information security. NWR never takes possession of any of your payment information.

Can I upgrade at any time?

Of course, and we encourage you to become familiar with all our services so that you can make the best choice for your family’s needs. Start for no cost and upgrade whenever you'd like if the services suit you.

Why are all accounts to the Registry good for lifetime service?

The Registry's greatest value to you and your family may be when you are least able to pay a recurring bill. We’ll be there for you when you need us no matter what.

Why is digital document storage important?

With the Registry, we time/date stamp digital documents and encourage you to allow us to retain the documents with us to demonstrate that they were in existence in their form as of the date posted. With that said, many courts do not recognize digital documents (pdfs, etc.), or permit challenges to those documents. Digital storage is available on all advanced plans.

Why is physical document storage important?

A physical document can be invalidated simply because it is damaged or misplaced for any length of time, and surveys show that documents are commonly damaged, lost and challenged. We scan and store documents in one of the most secure environments in the world with our storage partner Iron Mountain, and maintain a record of the document and date for assistance in validating the documents and ensuring that your goals are met and legacy preserved.

Can't I just leave a written list of passwords for my family?

While sharing your password is easy, the practice can be risky or downright illegal if an account is accessed, particularly in the event of death or disability. Password sharing results in disputes and has been known to tear families apart.

The Registry believes that sharing your password is always a bad idea. With that in mind, the system is built to allow shared access to certain information needed to administer personal affairs without exposing the account or resulting in increased risk of identity theft, fraud or misconduct.

Will the Registry be here when I need it?

We intend to be here forever. However, with that said, we have built a process to ensure that all information, estate reports, documents and so forth will be preserved and protected until they are safely back in your or your family's hands.

Who can make a claim?

The claims process allows for you, your designated beneficiaries to your account, executor/administrator, designated profeesional and a court of proper jurisdication to make claims in the event of death, and power of attorney, physician, hospital, court and designated professional in the event of disability or life event. The information we provide is carefully suited to the nature of the claim and we require proper documentation and individual verification.

How do you value my private information?

We believe that maintaining the integrity and confidentiality of your private information is the most important thing that we do. The Registry systems and claims process is designed to be more secure than many financial instutitions and designed to help ensure the privacy and security of your personal information. Please see our Privacy Policy for detailed information.

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